How can we help?
Our team runs real operations too. When you reach out, you talk to people who speak your language.
Email Support
Send us a message and we will get back to you.
Free: 48h response | Pro: 8h priority response
support@basilbook.com →Live Chat
Chat with our team directly from the app.
Available for Pro users during business hours
Coming soonUser Manual
A question-and-answer walkthrough of every screen in the console.
What you can do on each page, and how to do it
Open the manual →System Status
Check real-time service availability and uptime.
99.9% uptime target
Coming soonFrequently asked questions
How do I import sales from my POS?
Go to Sales in the console and use the Import function. You can upload a CSV file or connect via API on Pro plans.
Can I use BasilBook for multiple restaurants?
Yes. Each restaurant is a separate organization with its own books, its own chart of accounts and its own team. On Pro, you pay $39.99/mo or $399/yr per location, and you switch between them from the organization switcher in the topbar.
How does recipe cost calculation work?
Define standard recipes for your menu items with ingredient quantities. If your costing method is Recipe, every sale posts its cost of goods sold at recipe cost and takes those ingredients off stock — so your next stock count shows, ingredient by ingredient, how far real usage ran from the recipe.
What happens to my data if I cancel?
Cancelling returns the organization to the free plan — nothing is deleted and your books stay exactly as they are. Excel export is a Pro feature, so export anything you want to keep while the subscription is still active. You can ask us to delete your account and its data at any time.
Do you support currencies other than USD?
Yes. You set your currency during onboarding. BasilBook supports any currency — all amounts are displayed in your chosen format.
What platforms is BasilBook available on?
BasilBook runs in any modern browser — desktop, tablet or phone. Native iPhone and iPad apps are in development and not yet released. They sign in with Apple or Google, cover the everyday workflows rather than everything the web console does, and keep what you enter while you are offline so it is sent once you are back online.
Still have questions? support@basilbook.com